Our FAQ page is designed to provide clear answers to the most common questions about our services, scheduling, pricing, and what you can expect when working with Continental Refrigeration. We believe in transparency and want our customers to feel informed and confident every step of the way. If you don’t see your question listed, our team is always happy to assist you directly.
What types of equipment do you service?
We service commercial refrigeration equipment including walk-in coolers, freezers, ice machines, and reach-ins, as well as residential appliances and HVAC systems. This includes ovens, stoves, washers, dryers, dishwashers, furnaces, and more.
Do you provide both residential and commercial repair services?
Yes, we proudly provide repair, maintenance, and installation services for both residential and commercial customers. Our technicians are experienced in servicing everything from home appliances to large commercial refrigeration systems.
What areas do you serve in the Bay Area?
We serve San Francisco and the greater Bay Area, including surrounding cities and communities. Please contact us to confirm availability in your specific location.
How experienced are your technicians?
Our company is family-owned and operated with over 40 years of hands-on industry experience. Our technicians are highly trained and committed to delivering reliable, professional service.
Do you offer preventative maintenance services?
Yes, we offer preventative maintenance services to help extend the life and efficiency of your equipment. Routine maintenance can reduce breakdowns, improve performance, and prevent costly repairs.
What brands do you work on?
We service major manufacturers including Whirlpool Corporation (Whirlpool, Maytag, KitchenAid, Amana, JennAir), GE Appliances (GE, Monogram, Café, Hotpoint), Electrolux (Frigidaire, Electrolux), Bosch (Bosch, Thermador, Gaggenau), Samsung, LG Electronics, and Sub-Zero Group (Sub-Zero, Wolf, Cove).
We also service commercial brands such as True Manufacturing, Hoshizaki, Manitowoc Ice, Scotsman Ice Systems, Traulsen, Beverage-Air, Turbo Air, etc.
How do I schedule a service appointment?
You can schedule service by calling us directly at (415) 587-0855 or submitting a request through our website. We will work with you to find a convenient time for your appointment.
Do you offer same-day or emergency service?
Yes, we offer same-day service whenever availability allows. We understand the urgency of equipment failures and strive to respond as quickly as possible.
What should I expect during a service visit?
Our technician will inspect your equipment, diagnose the issue, and explain the recommended repair. We will answer any questions and provide clear next steps before proceeding. Expect cleanliness and professionalism. Shoe covers can be put on upon request.
How long does a typical service appointment take?
Most service appointments take between 30 minutes to 90 minutes depending on the issue. More complex repairs may require additional time or a follow-up visit.
Do I need to be present during the service?
Yes, we recommend someone be present to provide access and discuss the issue with the technician. This helps ensure accurate diagnosis and efficient service. We respect any boundaries as it is your home, your rules.
What should I do to prepare before the technician arrives?
Please ensure the equipment is accessible and the surrounding area is clear. Providing any details about the issue beforehand can also help speed up the diagnosis.
Do you charge a service call or diagnostic fee?
Yes, a service call and diagnostic fee applies to cover travel and inspection. This fee allows us to accurately determine the cause of the issue. We pick and choose which jobs to take on based on availability and distance from San Francisco County.
How is the final repair cost determined?
The final cost depends on the specific repair, required parts, and labor involved. Prices are tentative to change from original quote if absolutely neccessary and will be notified to the owner paying the bill.
Do you provide estimates before coming out?
No. It is absolutely impossible for our technicians to know the problem over the phone.
What forms of payment do you accept?
We accept cash, check, and major credit cards for your convenience. Payment is due upon completion of service unless otherwise arranged. We do not bill. Call (415)587-0855 to pay over the phone.
Are parts and labor covered by a warranty?
Yes, we stand behind our work and offer warranty coverage on parts and labor when applicable. Important: Specific warranty terms may vary depending on the repair. Call us to know more about our warranty policy.
When is payment due for service?
Payment is due upon completion of the service unless otherwise arranged. We do not accept any payments until the job is completely finished. We do not bill.
